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Support

Luxx Integrator Services: Support, Resources & Collaboration

At Luxx, we’re committed to empowering AV integrators with everything they need to succeed — from pre-configured drivers and tested templates to remote support and on-site assistance. Our platform offers a collaborative space, reliable resources, and expert guidance to streamline installations, ensure compatibility, and elevate every project to the highest standard. Learn more about industry standards and best practices at CEDIA.

Integrator-Focused Services by Luxx: From Design to Deployment

Offer High-Margin, Reliable Products

  • Pre-Configured Bundles: Ready-made home cinema kits and multiroom audio packages designed for hassle-free setup.
  • Trusted Brands: Featuring manufacturers with strong warranties and exceptional customer support. .

Provide Design & Technical Support

Professional Design & Support Services

  • System Design Services: Includes layout diagrams, cable schematics, and optimal speaker placement planning.
  • Acoustic & Lighting Studies: We offer acoustic simulations and lux level lighting calculations to ensure the perfect environment.
  • On-Site Consultation: Real-time support and expert guidance during installation phases.

Automation & Programming Libraries

  • System Drivers & Modules: Download pre-built drivers and integration modules for platforms like Control4, RTI, Crestron, KNX, Modbus, and MQTT.
  • Pre-Tested Files: Access verified programming files including scenes, macros, lighting presets, and system behaviors tailored for residential AV automation.
  • Installer-Friendly Templates: Simplify your setup process with reusable templates and customizable configs designed to save time on-site.

Integration Services

Post-Sales Support & Maintenance​

  • Remote Support Plans: Flexible subscription options for ongoing technical assistance and system monitoring.
  • Helpdesk Access: Multi-channel support via WhatsApp, Zendesk, or a dedicated Slack channel.
  • On-Site Assistance: Available for large-scale projects and VIP clients requiring hands-on support.
  • System Maintenance: Includes firmware updates, detailed troubleshooting checklists, and performance tuning.

Service is Our Top Priority

Looking to collaborate on a project?

We’re here to support you every step of the way — 24/7/365. Whether you need expert advice, technical assistance, or custom solutions, the Luxx team is ready to help.

Need personalized guidance? Book a support meeting with our team to discuss your project requirements, integration needs, or technical questions. We’re here to make your workflow smoother and more efficient.

Let’s build together.

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